Return Policy

At Jax & Hue, each color is crafted with care, and we want you to love the paint you choose.

• Color Previews (Samples): All sample pouches are final sale and non-returnable.

• Paint Gallons: Unopened gallons may be returned within 30 days of delivery. To be eligible, the container must be in its original condition and packaging.

• Non-Returnable Items: Opened or used paint cannot be returned or exchanged.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

• Refunds: Once your return is received and inspected, refunds will be issued to your original form of payment within 5–7 business days. Shipping charges are non-refundable.

If your order arrives damaged or defective, please contact us at support@jaxandhue.com within 7 days of delivery so we can make it right.