Refund policy
Return Policy
At Jax & Hue, each color is crafted with care, and we want you to love the paint you choose. If something isn't right, here's how returns work.
Paint gallons
Unopened gallons may be returned within 30 days of delivery. The can must be unopened with its factory seal intact, in its original condition and packaging. A 10% restocking fee applies to returned gallons, calculated on the product price.
Color Testers
All Color Testers are final sale and cannot be returned. We recommend testing your color before ordering a gallon.
What we can't accept
- Opened or used paint, including cans that have been opened and resealed
- Color Testers and sample pouches
- Gift cards
- Returns requested more than 30 days after delivery
- Items sent back without an approved return request
How to start a return
Email support@jaxandhue.com with your order number within 30 days of delivery. We'll confirm your return, send you a prepaid shipping label, and tell you exactly what will be deducted from your refund before you ship anything. Please don't send anything back before your return is approved — unapproved shipments can't be accepted or refunded.
Return shipping
Jax & Hue provides a prepaid return label for every approved return. Because we ship at commercial rates, this is normally cheaper than buying your own label, and it makes sure your paint travels by a service that's approved to carry it.
The cost of the label is deducted from your refund. We'll confirm the exact amount in writing when we approve your return, so you know the full figure before you send anything back.
Refunds
Once your return arrives and has been inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–7 business days, less the 10% restocking fee and the cost of the return label — both confirmed to you in advance. Your bank or card issuer may take a few additional days to post the credit.
Because shipping is complimentary on all Jax & Hue orders, nothing is deducted for original outbound shipping.
Damaged, defective, or incorrect orders
If your order arrives damaged or defective, or you receive the wrong color, email support@jaxandhue.com within 7 days of delivery with photos of the item and packaging. We'll replace it or refund it in full — no restocking fee, no return label cost, nothing deducted.
Exchanges
The fastest way to get the color you want is to return the original gallon and place a new order. Once your return is approved, your refund is processed as above.
Questions
Email support@jaxandhue.com and we'll help.