Refund policy

Return Policy

At Jax & Hue, each color is crafted with care, and we want you to love the paint you choose.

• Color Testers (Samples): All sample pouches are final sale and non-returnable.

• Paint Gallons: Unopened gallons may be returned within 30 days of delivery. To be eligible, the container must be in its original condition and packaging.

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@jaxhue.com. Please note that returns will need to be sent to the following address: 812 East 12th Ave, Suite 116, Chattanooga TN 37405.
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@jaxhue.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at holly@jaxhue.com.

• Non-Returnable Items: Opened or used paint cannot be returned or exchanged.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

• Refunds: Once your return is received and inspected, refunds will be issued to your original form of payment within 5–7 business days. Shipping charges are non-refundable.

If your order arrives damaged or defective, please contact us at support@jaxandhue.com within 7 days of delivery so we can make it right.